ValueCopilot (operated by Ben Xie) offers a fair, transparent refund policy for paid subscriptions.
14-Day No-Questions-Asked Refund
You may request a full refund of your first subscription payment within 14 days of the initial charge, for any reason. No explanation needed.
To request: email support@valuecopilot.ai from the email address on your account with the subject "Refund request."
We will:
- Acknowledge your request within 2 business days
- Process the refund within 5–10 business days (via our merchant of record, Paddle, to your original payment method)
- Cancel your subscription effective immediately
After 14 Days
After the first 14 days, refunds are at our discretion. We will consider pro-rated refunds for:
- Long-term subscribers with limited usage of the current billing period
- Service outages or significant disruptions that affected your usage
- Other extenuating circumstances
To request: email support@valuecopilot.ai with details of your situation.
Free Tier and Free Trials
No payment is collected during the free playground tier or any trial period, so no refund is needed if you decide not to upgrade.
Subscription Cancellation (Different from Refund)
You can cancel your subscription at any time from your account settings. Cancellation stops future billing but does not automatically refund the current billing period. You retain access to paid features until the end of the period you've already paid for.
If you cancel within 14 days of your first payment and want a refund (not just a cancellation), email us as above.
Contact
Questions about refunds? Email support@valuecopilot.ai.